Malisal 5-Year Warranty

Last updated: 08/09/2026

At Malisal, we want you to have confidence in the products you buy from us. Eligible Malisal products are covered by our 5-Year Warranty against defects in materials and workmanship under normal intended use.

This warranty is provided at no additional cost and is in addition to your statutory consumer rights.

1. Warranty period

The Malisal 5-Year Warranty lasts for five years from the original date of purchase.

The warranty applies to eligible products purchased directly from Malisal and is available to the original purchaser or the recipient of the product where it was purchased as a gift.

Proof of purchase will be required when making a warranty claim.

2. Products covered

The 5-Year Warranty applies to eligible Malisal products, including:

Baby nests
Baby bouncers and rockers
Electric baby rockers
Eligible rocker and cradle products
Baby carriers
Electric breast pumps
Baby monitors

Where a product is covered by the 5-Year Warranty, this will also be stated on the relevant product page.

3. What's covered

The Malisal 5-Year Warranty covers manufacturing defects in materials, workmanship, construction or assembly that affect the normal intended operation or use of an eligible product.

This includes, where applicable:

Materials and construction
Manufacturing defects affecting the materials, stitching, construction or assembly of the product.

Mechanical components
Manufacturing defects affecting mechanical components or mechanisms under normal intended use.

Motors and powered mechanisms
For eligible powered products, manufacturing defects affecting integrated motors and powered mechanisms are covered for the full five-year warranty period.

Electrical and control components
For eligible powered products, manufacturing defects affecting integrated electrical components and control systems are covered for the full five-year warranty period.

Coverage applies only where the product has been used, maintained and cared for in accordance with the supplied instructions and for its intended purpose.

4. What's not covered

The warranty does not cover:

Normal wear and tear resulting from ordinary use
Accidental damage, including drops, impacts, spills or other external damage
Damage caused by misuse, neglect or use of the product for a purpose for which it was not designed
Damage resulting from failure to follow the supplied safety, use, cleaning, maintenance or care instructions
Damage caused by unauthorised alterations, modifications or repairs
Damage caused by the use of incompatible or unauthorised accessories, power supplies or replacement components
Loss or theft
Minor cosmetic changes that do not affect the safe or normal operation of the product, such as normal fading, scratching or cosmetic wear
Damage caused by improper storage or environmental conditions outside those reasonably expected during normal intended use

These warranty exclusions do not limit or replace any rights or remedies you may have under applicable consumer law.

5. Making a warranty claim

If you believe your product has developed a fault covered by this warranty, please contact Malisal Customer Support.

When contacting us, please provide:

Your order number or other acceptable proof of purchase
The name of the affected product
A clear description of the problem
Photographs or video showing the fault where reasonably possible
Any other information reasonably required to assess the claim

We may ask you to carry out reasonable troubleshooting steps where appropriate.

Depending on the nature of the fault, we may also need to inspect the product before determining the outcome of the warranty claim.

Please do not send a product back to us without first contacting Malisal and receiving return instructions.

6. Warranty return costs

If Malisal requires your product to be returned for inspection as part of a warranty claim, we will provide or cover the cost of the authorised return method.

Please use the return method provided or approved by Malisal. We cannot guarantee reimbursement of return costs incurred independently without our prior approval.

7. What happens if a claim is approved?

If we determine that a fault is covered by the Malisal 5-Year Warranty, we will provide an appropriate warranty remedy.

Depending on the product, nature of the fault and circumstances, this may include repair or replacement of the affected product or component.

Any repair or replacement provided under an approved warranty claim will be supplied without charge to the customer, including the authorised delivery costs associated with providing that remedy.

Where an identical replacement is no longer available, we may provide an appropriate equivalent replacement where reasonable.

Nothing in this warranty limits any remedy to which you may otherwise be entitled under applicable consumer law.

8. Replacement products and components

Unless we expressly tell you otherwise, receiving a repair, replacement product or replacement component under this warranty does not restart the original five-year warranty period.

The repaired or replacement product or component remains covered for the remainder of the original warranty period.

This does not affect your statutory rights.

9. Normal intended use

Warranty coverage applies where the product has been used for its intended purpose and in accordance with the safety, operating, assembly, maintenance and care instructions supplied with the product.

For baby products in particular, customers should always follow the product-specific instructions, warnings and age, weight or developmental limitations supplied with the product.

10. Your statutory rights

The Malisal 5-Year Warranty is an additional commercial warranty provided by Malisal. It does not replace, restrict or reduce your statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods.

You may have legal remedies available independently of this warranty, including in circumstances where a warranty claim does not apply or the five-year warranty period has ended.

For independent information about consumer rights, you may wish to contact Citizens Advice or another appropriate consumer-advice service.

11. Territorial scope

The Malisal 5-Year Warranty applies to eligible products supplied by Malisal to customers in the United Kingdom.

If a product is subsequently taken outside the United Kingdom, please contact us before making a claim, as our ability to arrange collection, inspection, repair or replacement outside the United Kingdom may be limited. This does not affect any rights you may have under applicable law.